Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • Transforming Back Office in digital age - From legacy to innovation
  • Reinventing the Back Office with Smart Operations
  • Next Generation Banking – “Mission Zero Operations Bank”
  • Transforming Banking Operations: The Rise of Hyperautomation
  • Unlocking the potential of AI & Machine Learning in Back Office Processes
  • Unleash Data Power: Back Office Analytics for Smart Decisions
  • Leveraging Web3 for Efficient Back-Office Operations
  • Building the Back-Office Infrastructure for the Next Generation of Businesses – Crypto, NFTs & Blockchain
  • Fintech revolution and its impact on Back Offices
  • API & Cloud Native Back Office solutions for Next Gen Banking
  • Digital-currencies: Opportunities or threats to back office
  • Making payment operations fast & convenient through Zero Ops
  • Improving Back-Office Productivity with Private & Hybrid Cloud
  • Putting the Back Office Front and Center in your CX Program
  • Financial Crime & Fraud in age of Cyber security – How Back offices should prepare?
  • Convergence of Process Management & Process Mining for achieving Operational Excellence in Banking
  • Implementing Lean Six Sigma to Streamline Banking Operations
  • Agile Transformation - collaboration, flexibility, and continuous improvement in Banking operations
  • Establishing a 360-degree operating model: Agile, Collaborative & Sustainable
  • The Evolving Role of a Bank COO - How should banks’ senior management teams, particularly COOs prepare for future?

As banks shift from legacy systems to innovative solutions, the focus will be on enhancing efficiency and customer experience. Attendees will engage in thought-provoking discussions, explore the latest trends in automation and digital transformation, and learn how emerging technologies like AI, blockchain, and hyperautomation can drive operational excellence. Network with industry leaders and gain insights into best practices and strategies that optimize banking operations for the future. Don’t miss this opportunity to reshape your organization’s back office.

Contact Center Summit Pannel Dicussion
Contact Center Summit Speaker
CX Innovation Summit
CX Networking Break

Network With

Member of Boards, C-level, GMs, Senior/Global Vice Presidents, Managing/Senior Directors, Heads of departments, Project Leaders, Consultants from Banks involved in functions including:
  • Back Office
  • Operations
  • Operations Support
  • Operations Strategy
  • Operational Excellence
  • Financial Markets Operation
  • Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of Securities, Trade Confirmation and Settlement, Regulatory Compliance, Clearing & Settlement)
  • Payment Systems
  • Payment Operations
  • Process Management
  • Process Improvement
  • Shared Services
  • Workforce Optimization
  • Outsourcing, Strategic Planning
  • Business Performance
  • BPM
  • RPA
  • Customer Operations
  • Customer Services
  • Information Technology
  • Technology Operations
  • Infrastructure Support
  • Lean Transformation/Lean Competence Centre
  • Branch Support
  • Global Operating Models and Smart sourcing
  • Workforce Optimization
  • Organization Department
  • HR Operations