Jakob Aarup Petersen
Sydbank
Group Executive Vice President, Operations
Human-Centric Digital Transformation
- Agile self-organized teams
- Human-Centricity (employees & customers)
- Micro innovation
- Enterprise Architecture
- Digital Transformation
Izabela Firlej
Nordea
Head of Monitoring, Reporting & Analytics
Is it still relevant to manage operational risk within a modern set up of operations?
- What kind of operational risk we are facing nowadays?
- How to monitor operational risk within financial institution?
- Which tools and technics can be applicable to manage operational risk within a modern set up of operations?
Jitka Haubová
Komerční banka
Chief Operations Officer & Member of Management Board
Transforming Back Office in digital age - From legacy to innovation
- Online processing almost only and Change of the key tech components in payments and core systems
- Cheaper cash processing as regulatory duty and ATM´s sharing with other 5 banks
- Upgrade Processing centres from manual and repeatable paper-based work to having very flexible teams with professional expertise providing value-added services within the digital environment
- Digital onboarding and online KYC processes
- HO working as a standard in Operations
Olivier Blanc
State Street Bank
COO & Head of Global Delivery France
Sustainable practices in Back Office operations: Ways to improve service quality, efficiency, and security
- What are the Operations transformation key drivers?
- Set objectives with OKR, agile @scale for Operations, to be more client-centric or process-driven, including their digitalization.
- Testimonies on driving transformation and these approaches in Operations.
Irina Marculescu
ING
Operations Lead
Unlocking the value of back-office using OpEx tools & methodologies
- Accelerating business excellence through digital adoption, intelligent operations and change excellence
- Agile Transformation - emphasises collaboration, flexibility, and continuous improvement in Banking operations
- Enhancing Operational Excellence Through End to End Process Management
- Building a thriving culture for operational excellence
Dr. Peter Quell
DZ BANK AG
Head of Portfolio Analytics for Market Risk and Credit Risk
Deploying data analytics in Market Risk to gain insights and improve processes
- Characteristics of financial time series
- Filtering, an ancient AI application?
- Potential of generative AI in risk forecasting
- Some thoughts on Model Risk
Ben Dunne
Santander
Product Proposition Manager
Managing risk through delivering at pace
- Driving operational resilience in the face of Market Disruptions
- The potentials risks of using emerging technologies in Back Office operations - AI, ML, RPA, Metaverse
- Mitigating risks through secure and streamlined processes – BPM, Cloud migration, Process Mining, Agile framework etc.
As banks shift from legacy systems to innovative solutions, the focus will be on enhancing efficiency and customer experience. Attendees will engage in thought-provoking discussions, explore the latest trends in automation and digital transformation, and learn how emerging technologies like AI, blockchain, and hyperautomation can drive operational excellence. Network with industry leaders and gain insights into best practices and strategies that optimize banking operations for the future. Don’t miss this opportunity to reshape your organization’s back office.