Hannes Theisl
Erste Group Bank AG
Head of Robotics Competence Centre
End2end Automation with the right Digi Tools Mix
- Find the right tool mix to get out the maximum of your automation
- From simple back-office process automation to an E2E automation of complex business processes
Digitalization does not stop at technical solutions - it's about changing the style of your work and the whole company culture
Jure Peljhan
NLB Banka d.d.
COO, Member Of The Management Board
Maximizing performance through Intelligent process automation & Zero-Ops strategy Implementation
- This case study is about augmenting RPA with AI with the aim of processing unstructured data (intelligent document processing) in the account opening process
- Solution (AI Builder and Power Automate) captures, analyzes, transforms, and processes data from documents and exports to external systems in an end-to-end process
- Most business processes are driven by documents, so without automated document processing process automation cannot provide its full potential
Ali Erciyes
TEB
Operations Group Director
Creating Continuous Improvement Culture within Operations
Since customer expectations are changing rapidly and efficiency in processes is more important than ever, we need to create renewing and analyzing operation environment to provide sustainable & continuous improvement.
- Create an environment and culture to listen, analyze, prioritize and implement the required changes in agile manner instead of yearly or quarterly roadmaps
- Increasing the flexibility of the structure by hybrid & mixed roles and structures
- Adopting new improvement culture through the whole operation including management level
Jitka Haubova
Komerční banka
Chief Operations Officer
Digitalization, Agile and Flexible working in the #MiddleBackOffices
KB has successfully deployed almost all new SWs in the #Payment area and launched #Digitalization, #Automation, #Agile and #HomeOffice working in the #MiddleBackOffices where we have moved from manual and repeated paper-based work to having flexible teams with:
- A unified E2E digital task workflow
- An incorporated measurable #metrics
- Automated processes and robots
- The implementation of #LeanAgile management throughout 700 colanguages
- An #ESG dematerialization activity to reduce the volume of old documents by scanning to make docs accessible electronically
These steps have enabled us to save costs and maintain high client standards despite increased transactional flow - A BIG THANK TO OUR CUSTOMER FOR THE TRUST
Wolfgang Rachbauer
Raiffeisen Bank International AG
Lending Operations Lead
Generation Operations: A Life in the Fast Lane
- Transform Operations, increase efficiency and flatten hierarchy with agile methods and mindset
- Boost Customer Experience through transactional feedback and deal reviews
- Implementing OKR as performance management for Generation Operations
Nouamane Cherkaoui
BPCE Solutions Informatique
Author & Chief Transformation Officer
Fostering a Culture of Digital Transformation by Leveraging New Technologies is Mandatory to Embody Bank 4.0?
- Which ways to foster a service & people-centric digital culture?
- How is technological innovation breaking down barriers & increasing access to financial services?
- How technologies are transforming client culture?
- Why fostering a culture of innovation must be a top priority for it leaders to support digital transformation?
- Why banks 4.0 should deliver more value for clients?
