3rd
edition

Pronovea Banking Summit 2024 : Back Office & OpEx

15 - 16 May 2024
Vienna | Physical | Online | Hybrid
In response to the pandemic-driven paradigm shift, this summit focuses on redefining Business Process Management (BPM) strategies and amplifying back-office efficiency while adhering to compliance standards. Operational Excellence (OpEx) emerges as a critical focal point, urging banks to recalibrate operations, adopt advanced technologies, and foster cultures of innovation and inclusivity. This third edition strives to facilitate insightful discussions, showcasing best practices to optimize strategies, capabilities, and processes, driving Back Office transformation and achieving Operational Excellence through human expertise and cutting-edge technologies. Join us as we explore exclusive case studies on innovation, agility, and technological integration, while networking opportunities abound for industry leaders across various banking functions.
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Topic Highlights

  • Shift in Back Office function: Reactive to Collaborative
  • Empowering Back Office Operations to Drive Strategy and Shape the Future of Banks
  • Back Office 4.0: Driving Digital Transformation
  • Achieving Operational Excellence Using Lean Six Sigma
  • Zero Operations Bank: Dream State or Future Reality?
  • Transforming Back Office Into an Innovation Hub
  • Revolutionizing Banking Operations with Game-changing Hyper Automation
  • The Internet of Things and Back Office Automation
  • How Generative AI (ChatGPT) Will Transform the Back Office Operations?
  • Cloud Adoption – The future of Back Offices
  • Digital-currencies: Opportunities or Threats to Back Office
  • Financial Crime in Banks: Threats, Challenges and Priorities for Back Office

Meet the experts

Pronovea has carefully gathered an expert speaker panel of leaders, directors, scholars, and innovators to outline the challenges and opportunities in back office and operational excellence. Sign up to get insights from top banking pioneers, innovators, and industry experts, and take part in various case study exhibits, optimistic panel discussions, and interactive breakout sessions tailored to your specific needs.

Jakob Aarup Petersen Photo
Sydbank Logo
Jakob Aarup Petersen

Sydbank

Group Executive Vice President, Operations

Javier Trujillo Photo
BBVA Logo
Javier Trujillo

BBVA

Senior Manager, Operations & Processes Transformation

Bart van de Sande Photo
ABN AMRO Bank N.V. Logo
Bart van de Sande

ABN AMRO Bank N.V.

Director Customer Care & Operations

Jose Vivar Photo
Bank of America Logo
Jose Vivar

Bank of America

SVP - Business Process Optimization Consultant

Dr. Erkut Baloglu Photo
Aktif Bank Logo
Dr. Erkut Baloglu

Aktif Bank

Executive Vice President, Customer Solutions

Benjamin Dunne Photo
Santander Logo
Benjamin Dunne

Santander

Head of Operational Outsourcing

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takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

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Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

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Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

TSB Bank Logo
Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

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Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!