4th
edition

Pronovea Banking Summit 2025 : Back Office & OpEx

02 - 03 Apr 2025
Vienna | Physical | Online | Hybrid
As banks shift from legacy systems to innovative solutions, the focus will be on enhancing efficiency and customer experience. Attendees will engage in thought-provoking discussions, explore the latest trends in automation and digital transformation, and learn how emerging technologies like AI, blockchain, and hyperautomation can drive operational excellence. Network with industry leaders and gain insights into best practices and strategies that optimize banking operations for the future. Don’t miss this opportunity to reshape your organization’s back office.
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Topic Highlights

  • Transforming Back Office in digital age - From legacy to innovation
  • Reinventing the Back Office with Smart Operations
  • Next Generation Banking – “Mission Zero Operations Bank”
  • Transforming Banking Operations: The Rise of Hyperautomation
  • Unlocking the potential of AI & Machine Learning in Back Office Processes
  • Unleash Data Power: Back Office Analytics for Smart Decisions
  • Leveraging Web3 for Efficient Back-Office Operations
  • Building the Back-Office Infrastructure for the Next Generation of Businesses – Crypto, NFTs & Blockchain
  • Fintech revolution and its impact on Back Offices
  • API & Cloud Native Back Office solutions for Next Gen Banking
  • Digital-currencies: Opportunities or threats to back office
  • Making payment operations fast & convenient through Zero Ops
  • Improving Back-Office Productivity with Private & Hybrid Cloud
  • Putting the Back Office Front and Center in your CX Program
  • Financial Crime & Fraud in age of Cyber security – How Back offices should prepare?
  • Convergence of Process Management & Process Mining for achieving Operational Excellence in Banking
  • Implementing Lean Six Sigma to Streamline Banking Operations
  • Agile Transformation - collaboration, flexibility, and continuous improvement in Banking operations
  • Establishing a 360-degree operating model: Agile, Collaborative & Sustainable
  • The Evolving Role of a Bank COO - How should banks’ senior management teams, particularly COOs prepare for future?

Meet the experts

Pronovea has carefully gathered an expert speaker panel of leaders, directors, scholars, and innovators to outline the challenges and opportunities in back office and operational excellence. Sign up to get insights from top banking pioneers, innovators, and industry experts, and take part in various case study exhibits, optimistic panel discussions, and interactive breakout sessions tailored to your specific needs.

Jakob Aarup Petersen Photo
Sydbank Logo
Jakob Aarup Petersen

Sydbank

Group Executive Vice President, Operations

Izabela Firlej Photo
Nordea Logo
Izabela Firlej

Nordea

Head of Monitoring, Reporting & Analytics

Jitka Haubová Photo
Komerční banka Logo
Jitka Haubová

Komerční banka

Chief Operations Officer & Member of Management Board

Olivier Blanc Photo
State Street Bank Logo
Olivier Blanc

State Street Bank

COO & Head of Global Delivery France

Irina Marculescu Photo
ING Logo
Irina Marculescu

ING

Operations Lead

Dr. Peter Quell Photo
DZ BANK AG Logo
Dr. Peter Quell

DZ BANK AG

Head of Portfolio Analytics for Market Risk and Credit Risk

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takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

Novartis Logo
Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

SAP Logo
Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

TSB Bank Logo
Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

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Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!